FAQs

The information collected by us

In general, you can browse this website without revealing any personal information about yourself. However, in the event you desire to make any reservations through our website, we will require information such as your name, contact number, email id, billing information, bank account details and such other personal information.

Wherever possible, we indicate whether the information to be provided is optional or mandatory and always provide you the option to not provide information by choosing not to use a particular service or feature on the website.

You are requested to provide accurate and correct information. We shall not be responsible for the authenticity of the personal information or data supplied by the users and any inconvenience caused because of the same.

Based on your use of our services and on your behaviour on this website, we may automatically track certain information about you. We use this information to do internal research on our users' demographics, interests and behaviour to better understand, protect and serve our users. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We assure you that we will collect only such information as is necessary and relevant to us to provide you with the services available on the Site.

Personal Information

Personal Information is that information which, we may collect from you and is capable of identifying you, such as:

• Name and Gender
• Phone Number
• E-mail address
• Contact Address
• Password
• Financial information such as Bank Account, credit card, debit card information or other payment instrument details for the purpose of processing payments,
• Physical, physiological and mental health condition
• Other details such as biometric information, Sexual orientation, medical records and history.

Note: Your financial information is held, retained and processed by a third party Payment Gateway, namely, Paytm having their registered office at Noida or Razorpay having their registered office at Bengaluru. Paytm is obligated to maintain confidentiality of your financial information under various applicable laws and under an agreement with us. However, we shall not be liable for any actions of the third party Payment Gateway in breach of their confidentiality obligations and disclosure of your financial information. Being returning guests to our properties on a regular basis, It is your sole duty to inform us if any of your personal information needs to be updated with us. Upon suspicion regarding Booking, we may contact you at any time.