In general, you can browse this website without revealing any personal information about yourself. However, in the event you desire to make any reservations through our website, we will require information such as your name, contact number, email id, billing information, bank account details and such other personal information.
Wherever possible, we indicate whether the information to be provided is optional or mandatory and always provide you the option to not provide information by choosing not to use a particular service or feature on the website.
You are requested to provide accurate and correct information. We shall not be responsible for the authenticity of the personal information or data supplied by the users and any inconvenience caused because of the same.
Based on your use of our services and on your behaviour on this website, we may automatically track certain information about you. We use this information to do internal research on our users' demographics, interests and behaviour to better understand, protect and serve our users. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We assure you that we will collect only such information as is necessary and relevant to us to provide you with the services available on the Site.
Personal Information is that information which, we may collect from you and is capable of identifying you, such as:
Note: Your financial information is held, retained and processed by a third party Payment Gateway, namely, Paytm having their registered office at Noida or Razorpay having their registered office at Bengaluru. Paytm is obligated to maintain confidentiality of your financial information under various applicable laws and under an agreement with us. However, we shall not be liable for any actions of the third party Payment Gateway in breach of their confidentiality obligations and disclosure of your financial information. Being returning guests to our properties on a regular basis, It is your sole duty to inform us if any of your personal information needs to be updated with us. Upon suspicion regarding Booking, we may contact you at any time.
When you provide us with your email address at the time of any reservation, you agree to allow us to contact you about offers and updates with respect to the website and the services offered. In order to evaluate your use of our services, we may track which functions of our website you use most frequently. This information will help us provide you with only the most relevant and useful information displayed on the website and about our services. If you decide at any time that you no longer wish to receive communications from us you may opt out or unsubscribe yourself from the facility by selecting the unsubscribe feature from our website or follow the link on our communicational emails.
We assure you that we use the personal information you provide us only as appropriate and required in the ordinary course of business.
We use your personal information to allow us to process your reservation on the website, to provide you with improved services, to contact you when it is needed by telephone and e-mail and to assist you, to share the same with trusted third parties, if so required.
Further, the relevant information may be used by us to communicate with you on any matter relating to your reservation and / or to communicate the details thereof and of other services displayed on this website.
We may also use your personal information to resolve disputes, troubleshoot problems, measure consumer interest in the services provided by us, inform you about online and offline offers, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce the Terms and Conditions of Use; and as otherwise described to you at the time of collection. The information may also be used to improve our marketing and promotional efforts, to analyse site usage, improve and customise the website’s content, layout, and services. These uses improve the website and help us to tailor it to meet your needs so as to provide you with a smooth, efficient, safe and customised experience while using the Site.
Your information may be shared with third parties in the following circumstances:
Subject to this policy, we assure you that we will share your Personal Information only if we have your consent or deemed consent to do so or if we are compelled by law (including court orders) to do so.
Links to other sites: The website may contain links to other websites that may collect information about you. We are not responsible for the privacy practices or the content of such linked websites.
In furtherance of the confidentiality with which we treat your information, we assure you that to prevent unauthorised access, maintain data accuracy, and ensure correct use of information, we will employ reasonable security practices and procedures and current Internet security methods and technologies in compliance with Information Technology Act, 2000 and rules made there under.
Moreover, we restrict access of personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
This website is created and controlled by Equity Address and shall be governed by the laws of India. The courts in Noida shall have exclusive jurisdiction in respect of all the terms, conditions and disclaimers.
Equity Address is a hotel and like property booking platform and does not operate, control or manage any such hotel or similar property. Equity Address shall not be responsible in any manner for any of your privacy issues at hotel or similar property booked through our website or our mobile App.
Equity Address strongly believes in a transparent approach to its users. This policy aims at minimising instances of customer complaints, grievances and disappointments via channelized approach, review and redressal. You can file a grievance if you are disappointed or have issues in respect of services rendered by Equity Address. You can give your grievance through email or snail mail to the Grievance officer of Equity Address. The email address at which you can send your grievances is [email protected]. The grievances can also be sent by Snail Mail on the following address:-
Ms Nikita Gaur, Grievance officer, Equity Address , Noida
Persons under the age of 18 are not eligible to use the accommodation reservation services on our Site. Minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation.
While using our app, the information is collected in the same way and for the same purposes as we do when you use this Website. In addition, we also use some other information that is collected automatically when you use our Mobile Apps. Specifically:
We collect information about Mobile App functionality that you access and use. This allows identification of those areas of the Mobile App that are of interest to our customers. The information we collect for this purpose restricts us to identify you directly.
When you use a Mobile App, you can choose to allow access to your current location using GPS or similar technologies, in order to identify nearby hotels, airports, or other service providers. If you choose to allow access, this location data may be collected as a part of search requests logged by our servers. You can turn off access to your location at any time through your phone settings menu.
In the event the Mobile App crashes or hangs, it will send us error-reporting information. In this way we can investigate the error for stability of the Mobile App. As part of these error reports, the Mobile App sends us information about the mobile device type and version, the UID, the time the error occurred, the feature being used and the state of the application when the error occurred. This information is not used for any purpose other than investigating and remedying the error.
You can always control what information you want to receive from the Mobile App. You can do so firstly by modifying settings of the Mobile App under its settings menu and secondly by changing the settings of your mobile device. Alternatively, or else you can remove the Mobile App from your mobile device entirely and access our services through our Website.
Note: Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.